Frequently Answered Questions
Tell me more about products
Subject to availability, your local store may be able to reserve specific products for you. Please contact your local store for more information – Store Locator
Please submit your enquiry, in as much detail as possible to our Customer Relations Team by clicking on the following link: Contact Us You should expect to receive a response from our Customer Relations Team within 3 working days of submitting your request.
Please check with the manager of your local store in order to determine the availability of future stock. Find you local stores phone number using our Store Locator. If you still need help, please contact our Customer Relations Team: Contact Us.
Please contact your local store directly where one of our colleagues can check the availability of stock. All of our store telephone numbers can be located on our website by using our Store Locator.
What if I’m not happy
Any such complaint should initially be discussed with the manager of the store from which the product was purchased, or alternatively with the manager of your local Addide store. When making the complaint, the product should be returned to the store, along with your till receipt or other proof of purchase. If the complaint cannot be resolved by the manager, the manager may complete a product complaint form which will then be forwarded, along with the product for investigation by our Customer Relations and Quality Assurance Team at Head Office. In such instances, you should expect to receive a response from our Customer Relations Team within 28 days of receipt of the product.
A complaint can be submitted online to our Customer Relations Team by clicking on the following link: Contact Us. You should expect to receive a response from our Customer Relations Team within 3 working days of submitting your request.
We hope that our colleagues in store were able to help. If you think that the matter has not been resolved please send written details of the incident with the heading “Notification of Incident”, together with any photos, to us by post to: Addide Limited 16/18 Dahomey Street, Off Shogbamu Street, Bariga or by contacting us via e-mail, with the subject heading “Notification of Incident”.
No, our shipment zones are locally within Lagos, Nigeria.
Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified. For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse no later than Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the federal republic of Nigeria.
Advanced Sale Items
Advanced Sale items are items that are not in stock but available for advanced purchase on our site. Advanced Sale items are shipped directly once they arrive in stock. You will be notified of the status of your Advanced Sale item via email. Expected shipment time (for example, 'Advanced Sale: Buy now for shipping in 4-6 weeks') is indicated on the Product Detail page.
Backorder items are items that are temporarily out of stock but available for purchase on our site. A Backorder item that you may order is shipped directly to you once it is back in stock. You will be notified of the status of your item via e-mail. Expected shipment time (for example, 'Backorder: Buy now for shipping in 4-6 weeks') is indicated on the product detail page.
The status of your order is easy to find.
Check your e-mail
You are required to enter an e-mail address during Checkout, so that you may receive e-mails regarding the status of your order.
Visit the website
You may sign in at www.addide.com for your Order History at any time. Information about your open orders, tracking, and past orders is available.
If you still have questions about your order, please contact us via e-mail.
Get More Answers?
Looking for more answers to your questions, you can contact us below and we will get back to you as soon as possible.